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This Policy explains how returns, refunds, and statutory withdrawal rights apply to Synvera products purchased from Tlaxyronzli.ddd. It complements our Terms of Service and respects EU consumer protection rules, including exceptions that apply to sealed food supplements after opening.
Returns under this Policy are handled by Tlaxyronzli.world, Rotuaari 5, 90100 Oulu, Finland. Email for returns coordination: chat@tlaxyronzli.world. Please include your order number and a short description of the issue in every message.
If you qualify as a consumer under Directive 2011/83/EU, you may withdraw from a distance contract within fourteen days after you acquire physical possession of the goods without giving any reason. The withdrawal period expires fourteen days from the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the goods.
You may use the model withdrawal form available from consumer advice bodies or send an unequivocal statement to our email address before the deadline expires. We will confirm receipt of your withdrawal without undue delay.
Article 16(m) of the Consumer Rights Directive provides that the right of withdrawal may not apply to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Many dietary supplements fall within this category once the safety seal is broken. If you are unsure whether your item remains sealed and eligible, contact us with photos before returning.
Under the Finnish Consumer Protection Act and related provisions, you may invoke remedies if the goods are defective or deviate from what you reasonably expected based on our description. Notify us within a reasonable time after discovering the defect. We may request photographs of the packaging, batch code, and damage. Remedies may include repair, replacement, price reduction, or contract termination depending on circumstances.
After we receive and inspect eligible returns, we will refund all payments received from you, including outbound delivery costs at the basic rate where the law requires, without undue delay and in any event not later than fourteen days from the day we receive the goods back or evidence that you have sent them. Refunds use the same means of payment unless you expressly agree otherwise.
Where you withdraw under statutory rights and the goods are eligible for return, you bear the direct cost of returning the goods unless we have agreed to cover those costs or we failed to inform you that you must bear them. For defective goods, we will reimburse reasonable return postage upon production of receipts where applicable.
If you purchase as a business, statutory consumer withdrawal may not apply. Contractual return windows, if any, will be stated in your commercial agreement or invoice terms.
Email chat@tlaxyronzli.world or write to Rotuaari 5, 90100 Oulu, Finland. The date shown in the page banner is generated when you load the site and helps correlate support tickets with policy versions.